This Privacy Policy explains how Grace Flow Connect (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website, dashboard, and communication services (the “Services”), including SMS text messaging powered by Twilio. By using the Services, you agree to the practices described here.
1.Information We Collect
We collect information you provide directly, information collected automatically, and information from participating churches/ministries (“Organizations”).
Information you provide
- Contact details such as your first name, last name, email address, and mobile phone number;
- Ministry interests, family information, and profile details you choose to share;
- Prayer requests and care-related communications you submit;
- Event registrations and volunteer availability;
- Messages and notes exchanged through the Services.
Information collected automatically
- Usage data such as pages viewed, features used, and timestamps;
- Device and log information such as IP address, browser type, and operating system;
- Cookies and similar technologies (see “Cookies & Tracking” below).
2.How We Use Your Information
- To provide, operate, and improve the Services;
- To send SMS and email communications you have consented to receive, such as welcome messages, event reminders, church updates, and prayer follow-ups;
- To enable Organizations to follow up with visitors and members and provide pastoral care;
- To respond to your requests and provide support;
- To maintain security, prevent fraud, and comply with legal obligations.
3.SMS / Mobile Information & Consent
Our SMS program is powered by Twilio. When you opt in to text messaging, we collect your mobile number, your consent record, and related opt-in metadata (such as the date, time, and the consent language shown to you).
- We use your mobile number only to send the messages you opted in to receive;
- You can opt out at any time by replying STOP, and get help by replying HELP;
- Message frequency varies, and message & data rates may apply;
- Consent to receive text messages is never required as a condition of membership or purchase.
5.Sensitive & Faith-Related Information
Prayer requests and pastoral care notes may contain sensitive personal information. We treat this information with care and restrict access to authorized members of your Organization’s team. Please only submit information you are comfortable sharing with your Organization.
7.Data Retention
We retain personal information for as long as needed to provide the Services, comply with legal obligations (including records of SMS consent), resolve disputes, and enforce our agreements. When no longer needed, we delete or de-identify the information.
8.Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9.Your Rights & Choices
- Opt out of SMS: reply STOP to any text message at any time;
- Opt out of email: use the unsubscribe link in any email;
- Access, correction, deletion: request a copy of, correction to, or deletion of your personal information;
- State privacy rights: depending on where you live (e.g., California/CCPA and similar laws), you may have additional rights regarding your personal information and the right not to be discriminated against for exercising them.
To exercise these rights, contact us at graceflowconnect@gmail.com. Note that some information may be controlled by your Organization, which you may also contact directly.
10.Children’s Privacy
The Services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect personal information from them without appropriate parental/guardian consent obtained by the Organization. If you believe a child has provided us information improperly, contact us so we can take appropriate action.
11.Third-Party Links & Services
The Services may link to or rely on third-party services (such as Twilio). Their use of your information is governed by their own privacy policies, and we encourage you to review them.
12.Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised “Last updated” date and, where appropriate, provide additional notice.
13.Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Grace Flow Connect
Email: graceflowconnect@gmail.com
Phone: 812-287-2610